FAQ's

 

If you have a question which isn't answered below, please call us on 020 3995 4570, or use our online chat facility – we have operators standing by!

Who can order from Panelscreens?

Anybody can order from Panelscreens Online! We are primarily a Business2Business supplier, but we also sell to private individuals too.

How do I order from Panelscreens?

It couldn't be easier. You can place your order in the following ways:

Online (24 hours a day, 365 days a year) - Our website is packed with many products and is growing all the time. We offer the best choice of office furniture, desks, office chairs, filing cabinets, office cupboards etc. and a lot more!

Our website incorporates the latest online security features to make sure internet shopping is safe. If you can't find what you are looking for, please call our sales team on 020 3995 4570, or click on our live chat facility and we'll endeavour to find exactly what you're looking for!

By Phone (020 3995 4570 9.30am–5.30pm Monday-Friday) – Our dedicated sales staff are on hand to offer expert friendly advice and take your order by phone during working hours.

How do I pay for my order?

We accept payment by cheque, debit and credit cards. Please make cheques payable to "Panelscreens Ltd". We normally process your order on receipt of the cheque. We currently accept Visa Credit, Mastercard, Visa Debit, Commercial Cards, JCB, Solo, Visa Electron and Maestro. All credit/debit cards details are submitted to us over the telephone and not online via the website You undertake to provide us with correct details of a credit or debit card that is your own and that there are sufficient funds available to purchase the products. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you in the post at the address you have given us on the order.

How long will my order take?

Unlike our competitors - every item on our website shows the estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date.

When will my delivery be made?

Deliveries can only be made during working hours, Monday to Friday and we cannot always provide an exact date at the time of ordering. For furniture items, you will usually receive a phone call a 1-2 days before delivery.

If you want to know when your order will arrive, you can email our customer service team at info@panelscreens.co.uk or call on 020 3995 4570.

Where do you deliver?

We can only deliver items within the UK. FREE delivery applies to addresses within UK Mainland, and for the majority of items delivery is also free to the Highlands of Scotland and Northern Ireland. If there are any issues we will contact you as soon as possible once your order is placed.

If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at info@panelscreens.co.uk or call on 020 3995 4570. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.

Can you deliver to any floor in my building?

Deliveries are made to the ground floor entrance of your premises as per standard transport practices.

If delivery is to another floor, an optional installation fee will apply, which can be selected in the basket once the products have been added. If this option is not available, please do not hesitate to call our sales staff on 020 3995 4570 as we can usually get you a price for this.

What if I have a problem with my order?

We know that from time to time, things don't go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem sorted as quickly as possible for you. If you have any problems with your order, please do not hesitate to send an email to info@panelscreens.co.uk and we will reply within 30 minutes with either an answer, or to let you know we are dealing with your problem. 

We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to info@panelscreens.co.uk or call 020 3995 4570 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.

We understand that some things can't be sorted by email - in these cases, please call us on 020 3995 4570.