FAQ's

Anybody can order from Panelscreens! We are primarily a business-to-business supplier, but we also sell to private individuals.

There are two ways to order from Panelscreens:

Order online – Buy directly through our website, 24 hours a day, 365 days a year. Simply add the products you need to your basket and check out securely.

Request a bespoke quote – If you need custom sizes, large quantities or a tailored solution, contact our sales team on 020 3995 4570 or email info@panelscreens.co.uk for a bespoke quote. Quoted orders can be paid by invoice.

We accept secure electronic payments only. You can pay online at checkout by debit or credit card, including Visa, Mastercard, Maestro and American Express, or by PayPal. All card payments are processed securely by Stripe, so your card details are never stored by us.

For bespoke quotes, we can issue an invoice, payable by bank transfer or BACS. Please email info@panelscreens.co.uk or call 020 3995 4570 if you need our bank details.

We do not accept cheques. For online orders, payment is taken in full at checkout and you will receive an order confirmation by email.

Yes! The bulk discount offered for most items on the panelscreens.co.uk website can be found at the top of the product description. If it's not listed, please email info@panelscreens.co.uk for more information.

We deliver throughout the UK. Delivery terms depend on the product:

Panelscreens own-brand products – FREE delivery to England and Wales (delivery to Scotland and Northern Ireland is charged).

Other brands – Standard delivery to mainland UK is a flat fee of £35.00 excl. VAT (£42.00 incl. VAT) per order, including our fast delivery products. Delivery to Scotland, Northern Ireland and other remote areas is charged; please contact us for a delivery quote before ordering.

If you would like advice on delivery for a specific product before ordering, please email our sales team at info@panelscreens.co.uk or call 020 3995 4570. If there are any issues with your delivery, we will contact you as soon as possible.

Standard delivery is to the ground-floor entrance of your building, provided there is safe vehicle access and a permitted unloading area. It does not include carrying goods inside, upstairs or to individual offices unless agreed in advance. If you would like your order taken to a particular room or floor, book our two-person Premium Office Delivery: an optional installation fee can be selected in the basket, or call our sales staff on 020 3995 4570 and we will send you a price. Please tell us about any parking, loading or access restrictions before delivery. See our delivery information for full details.

We know that from time to time, things don't go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem sorted as quickly as possible. If you have any problems with your order, please email info@panelscreens.co.uk and the team will get back to you as soon as possible to let you know they are dealing with your query.

We use couriers for many of our items, and unfortunately, damage can happen. If this is the case, please email info@panelscreens.co.uk as soon as the item is received, or call 020 3995 4570, and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email. We understand that some things can't be sorted by email – in these cases, please call us on 020 3995 4570.