Terms & Conditions


Terms and Conditions

All prices shown exclude carriage and VAT.  We continuously review our products for improvements and therefore reserve the right to amend product specifications and prices without prior notice.
We regularly review our prices to ensure that we are offering our best possible prices at all times.


Delivery and Carriage Charges

Please note that we only deliver to the UK mainland, however, for larger screen sizes additional restrictions may apply.  For deliveries outside the UK we can deliver to a nominated shipping agent.  Due to health and safety restrictions we are only able to deliver to the ground floor of your premises.
All products featured on our website exclude carriage and VAT.  At the point of checkout your specific carriage charge is added to the total amount based upon your required delivery destination. 

All our lead times are accurate at the time of publishing and have been supplied to us from our manufacturers. These lead times are provided as a guide for delivery and we Panelscreens cannot be held responsible for any changes to lead times due to manufacturing issues. 

All our products are delivered directly from the factory using an in-house delivery team, however, for smaller products only it may be possible for delivery to be made by the carrier.  We can advise you upon the suitability of delivery.  We will inform you of the lead times and delivery date for your order but we cannot be held responsible for courier failure. Nevertheless, we will make all reasonable efforts to get your order delivered when required.

Should you have a delivery query please send us an email at


Returns & Exchanges

It is important that you check your requirements before ordering any of our advertised products as all items are manufactured made to order and to the customer’s specification. Therefore goods are not returnable or eligible for a refund.

Should any goods be damaged or faulty upon delivery we will exchange them. We will make arrangements with the manufacturer for the faulty goods to be collected from you and for replacement goods to be delivered as soon as reasonably possible.

Please be aware that the colour shades can appear different from the real fabric colours. We advise you to request actual fabric samples before ordering. We cannot take responsibility for your monitor or screen rendering different colour to the actual real fabric.


You have 24 hours from the time at which you placed your order to cancel and receive a refund. A small cancellation fee will be charged. As our goods are made to order standard refund policy does not apply. Your order can be cancelled after 24hours however no refund will be offered and a cancellation fee will be applied based on costs that have been incurred by the manufacturer and administrative cancellation fee from Panelscreens. We will be able to confirm these costs once we have spoken to the manufacturer.

Payment Terms

Secure Online Payment - When you "Proceed To Checkout" you will be given the option to pay by Credit or Debit card. Choose your credit card from the options given and fill in all the details required. All our credit or debit card transactions are securely protected and processed using Stripe. You will receive immediate confirmation that your payment has been authorised. You will also receive an email with your order details and payment status. We do not  store your Credit or Debit card details and are unable to view or access these details. 

Purchase Orders - If your organisation belongs to a Local Authority or you are a department within entities such as the Police, Fire Service, Ministry of Defence, NHS, Charities or Education establishments, please send us your purchase order number. Once we have received your order we will despatch the goods within our normal delivery schedules. As soon as your order is despatched we will send your invoice.  Terms are 30 days from the date of the invoice.



We reserve all rights and licenses in respect of copyright for all content, designs, images and/or drawings supplied or on our website. The contents of this website, any email promotions, brochures or other material issued by us including any images, drawings or illustrations, are subject to copyright and may not be reproduced or copied without our specific written consent.



Under no circumstances will Panelscreens be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in the goods supplied.  Panelscreens’ liability will be restricted to the value of the goods found to be defective upon inspection.  This does not affect your statutory rights as a consumer or the Company’s liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company’s negligence.


The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any part of these terms and conditions.

The terms and conditions shall be governed and interpreted in accordance with Applicable Law.